Last updated: 7 October 2026
Who is responsible for your information?
HomeScan Limited, trading as HomeScan, is responsible for the personal information collected through this website and enquiries sent to us. Contact Daniel Knight at enquiries@homescansurveyors.com, call 01234 958 798, or write to 8 The Gateway, Blackthorn Place, Silsoe, Bedfordshire, MK45 4PZ, United Kingdom.
What we collect and why
When you request a quote or contact us, we collect the details you provide: your name, email address, telephone number, property address, purchase price, number of bedrooms and any message or correspondence. We use them to understand your request, prepare a quote, arrange contact and provide the service you ask for. Our lawful basis for these steps is taking steps at your request before entering a contract, or performing that contract where applicable.
Technical information, such as IP addresses, browser details and security logs, may be processed by the website’s hosting and form-security services. This information can be personal data. We use it for our legitimate interests in maintaining a secure website and preventing abuse, taking account of your rights. Where we must keep or disclose information to meet a legal obligation, that obligation is the lawful basis.
A website enquiry is not consent to unrelated marketing. If we rely on your consent for a separate purpose, we will ask for it and explain how you can withdraw it.
Who may receive your information?
Epik provides our website hosting and website email services. Its privacy policy describes information being transferred to, stored or processed in the United States. Hosting, email delivery and other service providers process information needed to operate the website and handle correspondence. Provider processing may take place outside the UK; contact us if you need more information about the arrangements applying to your information. Authorised technical support may have access where necessary to maintain those services. We may also need to disclose relevant information to professional advisers, insurers, regulators or public authorities in connection with a legal obligation, complaint or claim. Access should be limited to what is needed for the purpose.
The quote and contact forms use Google reCAPTCHA for anti-spam checks. Google receives technical information about your device and interaction with the form. See Google’s Privacy Policy for its processing, including processing outside the UK. If you prefer, you can contact us by telephone or email instead.
Cookies and website tracking
Google Analytics and advertising tracking are disabled on the website. Photographs, background clips and fonts in the redesign are hosted on this website. See our cookie policy for form security, administration cookies and browser controls. External websites have their own privacy practices when you follow a link.
How long we keep information
There is no single fixed retention period for emails or enquiries. Retention depends on the enquiry’s purpose, whether it develops into a client engagement, and any legal, regulatory, professional or insurance reasons for keeping a record. We review the need to keep information and should delete it when it is no longer needed for those purposes.
You may request deletion of your enquiry or correspondence. We will assess the request and delete information where we can reasonably do so and no overriding legal or other valid reason requires us to retain it. If information must be retained, we will explain why. Deletion is not an unconditional right and does not necessarily remove a record immediately from routine backups.
Your rights and how to contact us
Depending on the circumstances and lawful basis, you may ask for access to your personal information, correction, deletion, restriction of processing, portability, or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing. Contact us using the details above; we may need to verify your identity before responding.
You can raise a privacy concern with us and have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Security and changes
We use access restrictions and website security measures to protect information. No internet service can guarantee absolute security. Please avoid sending unnecessary sensitive information in an initial enquiry. We will update this notice when our website practices change; the date above records the latest update.